Client Premier Support Services

Proactive and mission critical and advanced level support is standard across each deployment

Pro Direct Advanced Support | US Staff Based

We understand 24/7 support is critical and of utmost importance. All of our clients benefit from our constant monitoring of all systems and environments on a very granular basis all the way to 30 seconds per sensors on all Private Cloud, Managed Cloud and IaaS Infrastructure as a Service and datacenter colocation.

the image describes the view of pro and premier direct support at the datacenter ensuring 99.99999% uptime accross all systems and tenants

For all invoicing matters please use the link for the Client Billing Portal Login.

For all support tickets and review of those tickets please use Client Tickets Portal Login.

For all initial support please use the support@vmXcloud.com email to submit tickets. Each email submitted will create a ticket which can be reviewed, responded to and archived.

For Direct Phone Support:

201.842.7722 9 – 5 Monday to Friday
201.355.3355 24/h Monday to Sunday
877-772-2638 Toll Free 24/h Monday to Sunday

For all in person and mail communication please use use our headquarters physical address:
301 Route 17 North, Suite 800
Rutherford, New Jersey 07070

General Support Requests:
Use the form below to request assistance for all cloud and datacenter related matters.